We're so confident you'll love our Parcil Safety brand products that if you're not completely satisfied with your purchase, you may return your product for a refund or exchange within 30 days of purchasing.
Parcil Safety guarantees that we will do everything we can to ensure returning your product is not necessary. However, should the need arise for any reason, please call us at 855-715-1400 or email us at firstname.lastname@example.org to obtain authorization for a full refund or exchange. We accept returns within 30 days of purchasing the product.
For all returns within the 30 day return period, Parcil Safety provides a prepaid return label, but we are not responsible for providing a return box. The customer is responsible for returning the product in new and unused condition. If the product is returned within the 30 day return period but we deem the product not resellable, we reserve the right to charge a 15% restocking fee and the cost of return shipping. Refunds will be processed within 48 hours of receiving the return and processing it. International orders requesting a return label will be deducted from the amount refunded once the returned products are received.
If a product is defective, we will accept it with a detailed explanation of the defect, subject to validation upon receipt.
For return, repair, or replacement you must obtain a Return Authorization by filing your claim by contacting Customer Service at email@example.com. Package the item securely and return. UPS, FedEx Ground or USPS shipment is recommended, which allows the package to be tracked and insured. Replacements cannot be made on products that are not received.
If you wish to claim there is a defect with your item after the 30 day return window has expired, or after using the product, you may contact us with your concerns. The unit will be subject to an inspection from Parcil Safety. The inspection process will consist of photo or physical evidence of defect. Photos can be submitted via email. If the item requires physical inspection, the return shipping to our facility must be paid by the customer. If we deem the item defective, we will issue a refund or provide a replacement to you.
- If we find the unit IS defective, the replacement item shipping will be paid by Parcil Safety.
- If we find the unit NOT to be defective, the return shipping of the unit must be paid by the customer. If the customer refuses to pay the return shipping after 30 days, the customer agrees to forfeit ownership of the item.
Without Proof of Purchase:
For products returned without proof of purchase (in the case of a gift), we will gladly exchange the product for an identical product or issue a refund in the form of a Parcil Safety credit, using the lowest price offered in the last 30 days plus applicable sales tax.
Parcil Safety operates in alignment with our returns policy, Vision and Values when processing returns and asks our Customers to do the same. We inspect all returned products and reserve the right to decline returns or exchanges. Other restrictions may apply.
After the 30 day return period, our Limited One Year Warranty covers defects in materials and workmanship under normal use, for every “Parcil Safety” brand product with proof of purchase. In this case, you may recieve a replacement part, a replacement product, or get a Parcil Safety store credit.
Parcil Safety warrants our products and accessories to be free of defect in workmanship and materials for one year after purchase by the original owner. We will repair or replace the product, at our discretion, if it is determined by us to be defective. Damage to the product from misuse, abuse, neglect, use of other than Parcil Safety brand accessories, disassembly, defective batteries or altering the product from its original state voids the warranty. Battery power depletion and battery expiration is not covered. This warranty is in addition to and does not affect your statutory rights with respect to faulty goods.
THIS CONSTITUTES PARCIL SAFETY'S ENTIRE WARRANTY; WE MAKE NO OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS, INCLUDING AND WITHOUT LIMITATION TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EXCEPT FOR THE EXPRESS WARRANTY TO REPAIR OR REPLACE THE PRODUCT AS SET FORTH ABOVE, PARCIL DISTRIBUTION IS NOT RESPONSIBLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR INDIRECT COSTS OR DAMAGES, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF PARCIL DISTRIBUTION HAS BEEN ADVISED OF THE POSSIBILITY THEREOF, NOR IS PARCIL SAFETY LIABLE FOR ANY SUCH COSTS OR DAMAGES CAUSED BY MISUSE, NEGLIGENCE, MALFUNCTION, ALTERATION OR MODIFICATION OF ANY PARCIL SAFETY PRODUCTS. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES EEC’S LIABILITY IS LIMITED TO THE FULL EXTENT PERMITTED BY LAW.
ALL WORLDWIDE WARRANTY INQUIRIES / CLAIMS
Mail to: Parcil Safety
Attn: Returns Department
16410 Bloomfield Ave
Cerritos, CA 90703
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund of your original payment method within 48 hours.
Once a return label is requested, you have 30 days for us to receive the requested product. After this period returns will not be issued.